Privacy Policy – Lucky 77

Lucky 77 is an online sports betting and casino platform operating at lucky77.ad, serving players in Pakistan. When this Privacy Policy refers to "Lucky 77", "we", "us" or "our", it means the operator responsible for the lucky77.ad platform and all associated services, including the Lucky 77 mobile app, sports betting markets, live casino, slots and customer support.

We are the data controller in respect of the personal information you provide when you register, use the platform or contact us. That means we decide why and how your personal data is processed. Where we engage third-party service providers to carry out specific functions – such as payment processing or identity verification – those providers act as data processors operating under our instructions and are bound by strict data handling agreements.

If you have any questions about this policy or how your data is handled, you can reach our support team at any time. Contact details are at the end of this document in Section 13.

Lucky 77 collects personal information in three main ways: information you provide directly, information generated automatically through your use of the platform, and information received from third parties involved in delivering our services.

Information you provide directly includes:

• Full name and date of birth (used for identity verification and age checks).
• Contact details including your mobile number and email address.
• Payment method details such as your JazzCash or Easypaisa account number, bank account details or card information used for PKR deposits and withdrawals.
• A copy of your CNIC or other identity document if requested during the verification process.
• Any information you share when contacting our customer support team.

Information collected automatically when you use Lucky 77 includes:

• Device information such as device type, operating system, browser version and unique device identifiers.
• IP address and approximate location data derived from it.
• Login timestamps, session duration and navigation activity within the platform.
• Betting and gaming history, including markets selected, stakes placed, bet outcomes and bonus activity.
• Cookie data and similar tracking information as described in Section 6.

The table below summarises the main purposes for which Lucky 77 uses your personal data and the basis on which we process it.

Lucky 77 does not use your personal data for automated decision-making that produces significant effects on you without human oversight. Responsible gaming alerts and account monitoring flags are reviewed by our team before any account-level action is taken.

All financial transactions on Lucky 77 are conducted in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, Bank Transfer, debit cards and other approved mobile wallets. The payment details you provide are used solely for the purpose of processing your deposits and withdrawals and are never shared with third parties for any commercial purpose unrelated to your transaction.

Card and bank account details are handled by our payment processing partners who operate under contractual obligations to maintain the same security standards we apply internally. Payment credentials are transmitted over encrypted connections and are not stored in plain text on Lucky 77 servers at any point.

• JazzCash and Easypaisa account numbers are stored in encrypted form and are only accessed by authorised systems when processing a withdrawal request.
• Bank account details provided for Raast or Bank Transfer withdrawals are stored for as long as your account is active, to facilitate future withdrawals without requiring you to re-enter information each time.
• If you update or remove a payment method, the old details are deleted from our active systems promptly, though records of past transactions are retained as described in Section 7.

Lucky 77 does not sell your personal data. We share it only where necessary with the following categories of recipients, each of whom is bound by appropriate data protection obligations:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the payment information required to execute your PKR deposits and withdrawals.
• Identity verification providers: Third-party services that help us verify your age and identity by cross-referencing the information you provide during account setup.
• Technology and hosting providers: Companies that provide server infrastructure, content delivery, security monitoring and platform software necessary to keep Lucky 77 running reliably.
• Analytics providers: Services used to understand aggregate platform usage. Where possible, data shared for analytics purposes is anonymised or pseudonymised before transfer.
• Responsible gaming partners: Support services that assist players who have requested self-exclusion or who are engaging with responsible gaming tools.

In all cases, data shared with third parties is limited to the minimum necessary for the specific function being performed. We do not share your betting history, game activity or account balances with any party for marketing profiling or advertising purposes.

If Lucky 77's business were to be acquired, merged or transferred to another operator, your personal data may form part of that transfer. In such circumstances, we would notify registered players in advance and the incoming operator would be required to honour the commitments made in this Privacy Policy.

Lucky 77 uses cookies and similar technologies (such as local storage and session tokens) to make the platform work properly, keep your session active while you are logged in, and understand how the site is being used so we can improve it over time.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These handle login sessions, security tokens and basic preferences. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your settings and preferences, such as language or display options, to improve your experience on return visits.
• Analytics cookies: Help us understand which features are used most, where players spend time on the platform and how navigation can be improved. Data collected is aggregated and does not identify you individually.

Lucky 77 does not use third-party advertising cookies or tracking pixels that share your behaviour with external advertising networks. You can manage browser-level cookie settings through your device's browser options. Disabling cookies beyond the essential category may affect some platform features but will not prevent you from placing bets or accessing your account.

We keep your personal data for as long as it is needed for the purposes described in this policy. The key retention periods that apply to Lucky 77 accounts are as follows:

• Active account data: Retained for the full duration your account remains open and active on the platform.
• Closed account data: Following voluntary account closure, basic account records and identity verification data are retained for a period of five years to meet our operational and compliance obligations before being securely deleted.
• Transaction records: PKR deposit and withdrawal records, including dates, amounts and payment method references, are retained for a minimum of five years from the date of the transaction.
• Betting and gaming history: Retained for the life of the account and for up to five years after closure.
• Support correspondence: Records of customer support interactions are retained for three years following the resolution of the query.

When retention periods expire, data is either securely deleted or anonymised so that it can no longer be linked back to you. You may request early deletion of certain data as described in Section 8, subject to any retention obligations that override individual requests.

You have meaningful rights over the personal data Lucky 77 holds about you. These rights are described below. To exercise any of them, contact our support team using the details in Section 13.

• Right of access: You can ask for a copy of the personal data we hold about you. We will provide this in a clear format within a reasonable timeframe.
• Right to rectification: If any of the information we hold is inaccurate or incomplete, you have the right to ask us to correct it. For account details like your name or contact number, you can update many fields directly through your account settings.
• Right to erasure: In certain circumstances, you can request that we delete your personal data. This right is subject to limitations where we have a legal or contractual obligation to retain specific records.
• Right to restriction: You can ask us to limit how we use your data in certain situations, for example while a correction request is being processed.
• Right to data portability: You can request a copy of the data you have provided to us in a structured, commonly used format so that it can be transferred to another service if you choose.
• Right to object: You can object to processing based on our legitimate interests. We will consider your objection and respond with our decision and reasoning.

Lucky 77 takes data security seriously and has put technical and organisational measures in place to protect your personal information against unauthorised access, loss, alteration or disclosure. Key security measures include:

• TLS encryption on all data transmitted between your device and the Lucky 77 platform.
• Encrypted storage for sensitive personal data including identity documents and payment details.
• Access controls that limit who within our team can view or process personal data, based strictly on their role and the function they are performing.
• Regular internal reviews of data access logs to detect unusual activity.
• Secure development practices applied when building and updating the Lucky 77 app and web platform.

Despite these measures, no online platform can guarantee absolute security. You also play an important role in keeping your account safe by using a strong password, not sharing your login credentials with anyone and logging out of your account when using a shared device. If you suspect any unauthorised access to your account, contact Lucky 77 support immediately.

The Lucky 77 platform is a self-contained environment. We do not embed links to external websites or third-party platforms within the main player-facing interface. If you navigate away from lucky77.ad to any other website, that site has its own privacy policy and Lucky 77 takes no responsibility for how that site handles your data.

Similarly, if you access Lucky 77 through a link shared on social media or a third-party channel, any data collected by that third-party channel before or during your visit to their platform is governed by their own privacy practices, not ours. Our data collection begins from the point you arrive on lucky77.ad or open the Lucky 77 app.

Lucky 77 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the account registration process and is applied consistently across all new accounts.

If we become aware that personal data has been collected from a person under 18 – whether through a misrepresentation at registration or any other means – we will close the relevant account, delete the associated personal data and return any deposits made using verified payment methods where this is technically possible.

If you are a parent or guardian and believe a minor may have registered on Lucky 77 using false age information, please contact our support team immediately with the relevant account details so we can investigate and take action promptly.

Lucky 77 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services we offer or other operational requirements. The date shown at the top of this page indicates when the policy was last revised.

When we make significant changes to this policy, we will notify registered players by sending a message to their registered contact details or by displaying a prominent notice on the platform before the changes take effect. For minor clarifications or wording updates that do not affect how your data is actually processed, we may update the policy without a separate notification.

We recommend checking this page periodically if you want to stay informed about how your data is handled. Continued use of the Lucky 77 platform after an update constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information has been handled, please get in touch with the Lucky 77 support team.

When contacting us about a data request, please include your registered account username and a clear description of your request so we can locate your records and respond efficiently. We do not require you to provide sensitive information like passwords or payment PINs when contacting support — please never include these in any message you send us.